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Customer's deposit is available for application toward service charges at any time after six months of good payment history. Customer must initiate request for deposit to be applied to service charges. Deposit remains in reserve on customer's account until customer's services with Aeneas end. If customer fails to initiate deposit application toward service charges on their account, customer has six months after end of service in which to request refund of held deposit. Deposits not requested within six months will be assessed an administrative charge equal to said deposit. BILLING: Unless otherwise agreed in a customer contract with Aeneas, we will send an itemized statement to the email address you specify each month. For a small charge of $2.00/month, we will prepare and snail-mail a paper copy of your statement to the address you specify via the US Postal Service. Payment is due by the due date posted on the bill. HOW TO PAY YOUR BILL: You can pay your bills by mail or by debit/credit card. Dial up internet customers are all billed against a debit or credit card. By Mail: Be sure to put your account number on your check to
assure proper credit and mail it to- Debit or Credit Card: Set up automatic bank draft or credit card payment by calling our Billing Department Monday-Friday, 8am-6pm. Electronic Payment: Pay online with a debit or credit card by logging in at http://mybill.aeneas.com Please Note: There is a maximum limit of $1,500 per charge when paying with a credit/debit card. Please contact our billing department if your bill is higher than $1,500 to discuss alternate payment options. LATE PAYMENTS: Payment is considered “past due” if received 30 days after the bill date on your statement and will be assessed a late payment charge of 6%, calculated monthly, on your total past due balance. Accounts 15 days “past due” may be suspended and rendered inoperable. Reestablishment of suspended accounts requires payment in full on the unpaid balance. The fee for reconnection is $35 for each telephone line, and $20 for each Internet connection. Accounts 30 days “past due” may be terminated. RETURNED CHECKS/BANKDRAFTS: Aeneas imposes a $30.00 charge for returned checks/bankdrafts and reserves the right to interrupt services should payment be returned. COLLECTIONS: In the event it is necessary to utilize the services of a collection agency or an attorney to recover payment for services rendered or breach of contract, customer shall be liable for the reasonable cost of collection including, but not limited to, attorney fees and court costs. RE-ESTABLISHING TERMINATED SERVICES: ALL customers must pay ANY BALANCE (including any assessed Termination Fees) and ADVANCE CHARGES/FEES with CERTIFIED funds (cash IS best, but CC/DC/MO is also accepted – NO checks or bank drafts. Customers will be set up as PREPAY customers and monthly charges must be paid with CERTIFIED funds – NO checks or bank drafts. FINAL BILLS: Except for voice service covered by a tariff, service periods for billing are never less than one full month. Internet services will not be prorated if such services are cancelled before the end of a billing cycle. You must notify Aeneas by email or US Postal Service of your desire to terminate an account. Remember, terminating a contract before it’s agreed end date may subject you to “termination charges” for tariffed services as well as non-tariffed services. ADDITIONAL INTERNET BILLING POLICIES: Accounts may be upgraded or downgraded to the next level of usage at no charge. All changes must be requested before the last day of the current billing cycle, and will take effect on the first of the next billing cycle. We are not responsible for any toll charges when a customer uses 1 + number to access our Internet service. Please check to make sure the number you’re dialing is local for your area. VOICE PRE-PAYMENT TERMS: A $46 installation fee & 1st month service fees must be paid prior to activation. Pre-pay is offered only on "Aeneas Standard", "Aeneas Premium", "Aeneas Total Communications Pak," "Aeneas Total Communications with Unlimited Nationwide LD," and only in 30 day increments. Subsequent month service charges must be paid in full prior to the beginning of each month of service. If payment is not made in full, service will be immediately disconnected. No collection calls or letters will be issued. Service re-activation will require a new $46 installation fee. Upon 6 months of on-time payment, customer can request to be considered for traditional billing. We do not issue refunds on prepay accounts. Payment methods are cash or debit/credit card. Credit/debit card payments can be made either online or by automatic payment. Customers must sign a "pre-pay" LOA clearly outlining terms and conditions. INTERNET PRE-PAYMENT TERMS: Internet pre-pay is offered only under Standard and Premium service levels, and on Aeneas dial-up. Service re-activation will require a new $20 installation fee. Upon 6 months of on-time payment, customer can request to be considered for traditional billing. All other terms and conditions are as stated in Voice Pre-Payment terms above. QUESTIONS ABOUT YOUR BILL or write to us at: or E-mail us.
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