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Customer Help > Changing Your Billing Preferences
It's easy to switch your billing type or to update your credit card information through our customer account website. Just visit Aeneas MyBill and follow the directions below.
Logging In
If you have any type of Aeneas Internet on your account, you can sign in just like you would to get your e-mail.
If you have telephone ONLY, you should log in using your 10 digit phone number as a username. Make sure you don't include any dashes or
other symbols, just the number. You should use your Aeneas account number as your password. If you don't know your
account number, you can find it on the top right corner of every Aeneas bill you receive.
Changing your Bill Type
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Once you login you’ll be taken automatically to the customer information page.
Select the Billing Preferences tab at the top of the page. This tab will show you your bill cycle type and
any credit card information we have on file. If you want to save paper or if you're being charged a $2.00 paper bill fee,
you can switch to e-mail billing or to automatic credit card payments. You can also edit your credit card information
through the website. Contact us if you need help with your billing.
** BE SURE YOU HAVE A VALID E-MAIL ADDRESS TO RECEIVE YOUR BILLS. You can view and edit the e-mail we have on file under the customer info tab on MyBill. |
Log in to mybill.aeneas.com now
Need help paying your bill online? Find out more.
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